We require your personal data to understand your relationship to the care recipient. The purpose is to help non-verbal people to communicate their emotions.
seamlessCARE Empathic application collects data in order to create your profile and to provide the best quality of service. Four different profiles can be created in Empathic. This is to restrict access rights, to understand personal relationships and to facilitate the collection of data; but only as required by the app.
| Ref# | Data subject profile | Description | Details and examples |
|---|---|---|---|
| A | Owner | Guardian | Individual who is guardian of the service user |
| B | Companion | Carers | A carer can be professional, a family member or a friend |
| C | Organisation Owner | Health Organisation employee | In the case where Empathic is used within an organisation, this profile will manage the service users and companions. |
| D | User | Care recipient/ service user/supported person | User is the care recipient, service user/supported person, the owner or organisation will create his/her profile. |
The access rights for companion (B) and user (D) data subject types are limited to let the owner profile who is a guardian or health organisation to manage the user data and the companion invitations securely. Consent is requested from the owner for people under their guardianship.
You provide most of the data we collect directly to seamlessCARE. We collect and process data for the purposes and the lawful justification below.
| Ref# | Data subject type | Purpose and Process | Process and detail | Legal basis |
|---|---|---|---|---|
| 1 | Owner and organisation | Communicate with the care recipient, service user/supported person | Voluntary participation for service user/ service user/supported person to benefit | Consent |
| 2 | Companion | Communicate with care recipient, service user/supported person /family member/friend | A health organisation invites you to participate in this Beta test. The care recipient and their family/guardian agree to participate in this program. | Consent or guardian consent by owner invitation |
| 3 | User | Allow him/her to communicate with care/family member/friend | Owner as guardian will configure the user profile and send a request to the appropriate companions | Guardian consent by owner profile configuration |
For people under guardianship and children below the age of 16 years, processing shall be lawful only if, and to the extent that, consent is given or authorised by the holder of parental responsibility over the child in accordance with article 8 GDPR. seamlessCARE may also receive your data indirectly from other sources if a participating health organisation has already agreed to internal consent with a carer and care recipient.
seamlessCARE collects your data so that we can:
seamlessCARE maintains a security level using 3 main pillars:
| Pillars | Description |
|---|---|
| Technical measures | seamlessCARE securely stores your data on our servers. Servers are hosted on Amazon Web Service (AWS) which is ISO27001 certified. Application is accessible only via Multi-Factor Authentication (MFA) methods (phone, Google Authenticator and USB key generators). AWS is GDPR compliant and MFA methods complete our servers’ securities. |
| Qualified and responsible person | seamlessCARE engineers use best practices for safe coding. Security is important to us, and privacy is the right of all owners, companions and users. We develop our applications by integrating security measures throughout the development process. |
| Organisational measures | seamlessCARE implemented controls and monitoring from development to production. Data is minimised, managed securely and kept in accordance with the time requirement for the lawful retention period Our data protection set-up is review and adapted regularly to insure integrity and confidentiality of the owners, companions and users. |
seamlessCARE will not use your data for any marketing purposes.
seamlessCARE would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
| Right | Definition |
|---|---|
| Right to access | You have the right to ask seamlessCARE for copies of your personal data. |
| Right to rectification | You have the right to request that seamlessCARE correct any information you believe is inaccurate. You also have the right to ask seamlessCARE to complete information you believe to be incomplete. |
| Right to erasure | You have the right to request that seamlessCARE erases your personal data, under certain conditions and always in compliance with legal obligations. |
| Right to restrict processing | You have the right to request that seamlessCARE restrict the processing of your personal data, under certain conditions and always in compliance with legal obligations. |
| Right to object to processing | You have the right to object to seamlessCARE’s processing of your personal data, under certain conditions and always in compliance with legal obligations. |
| Right to data portability | You have the right to request that seamlessCARE transfer the data that we have collected to another organisation, or directly to you, under certain conditions and always in compliance with legal obligations. |
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:
You can also raise the question or privacy matter to the Data Protection Commission through its website www.dataprotection.ie..
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website https://seamlesscare.ie/, we may collect information from you automatically through cookies or similar technology. For further information, visit https://www.allaboutcookies.org/.
There are two different types of cookies our website uses:
| Type of cookies | Description |
|---|---|
| Functionality | seamlessCARE uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include the language you prefer and your location. A mix of first-party and third-party cookies are used. |
| Advertising | sealmlessCARE uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. seamlessCARE NEVER shares this data with third parties for advertising purposes. |
You can set your browser not to accept cookies, and the https://www.allaboutcookies.org/ website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
seamlessCARE website does not contain links to other websites and the Empathic Application does not contain links to other websites or third party applications.
seamlessCARE keeps its privacy policy under regular review and places any updates on this page. This privacy policy was last updated on 14th December 2022.
If you have any questions about seamlessCARE's privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: dpo@seamlesscare.ie Call us: +353 1 879373142
Should you wish to report a complaint or if you feel that seamlessCARE has not addressed your concern in a satisfactory manner, You can also raise the matter with the Data Protection Commission through its website www.dataprotection.ie..